All potential tailor-made options for your PPA XL can be found below.
PPA XL offers the opportunity to obtain the Personal Profile Analysis (PPA) with at least 30 areas for attention (XL options) for an employee or applicant, with the help of a full online assessment, to gain an understanding of the work behaviour and personal traits that this person can be expected to exhibit. The Personal Profile Analysis is a product of Thomas International.
Management and line manager traits
⃞ Key words
i) Summary that describes the preferred way in which the person should behave.
⃞ General traits
i) Description and list of bullet points of the person’s general preferred behaviour.
⃞ Optimisation of potential
i) Summary of position and person’s main tasks.
⃞ Relevant responsibilities
i) Summary of responsibilities that are in keeping with the person’s profile.
⃞ Points to be discussed
i) Information about stress/problems/pressure at work that is currently visible in the profile and the amendments in the graphs that need to be discussed.
⃞ Management and motivation
i) Describes how the person will behave when he/she faces instructions and responsibilities in a management position.
⃞ Decision-making
i) Describes how the person deals with decision-making in relation to people or projects/tasks
⃞ Planning and resolving problems
i) Describes how the person will deal with everyday planning and resolving problems.
⃞ Communication
i) Describes the person’s most likely style of communication.
⃞ Administration
i) Describes how the person will handle administrative tasks.
⃞ Development
i) Summary of the person’s position and main tasks.
Sales and Customer Service attributes
⃞ Opening a conversation and communication
i)Describes how the person will interact with others. Attention is given to how the person deals with initial moments of contact, acquisition and succession.
⃞ Presentation and communication skills
i) Describes the person’s style of communication when giving presentations.
⃞ Concluding
i) Describes the person’s preferred style when concluding a sales situation. Does he or she request the order?
⃞ Supporting and managing customer contacts
i) Describes how the person handles existing customers.
⃞ Presentation
i) Information about the way in which the person presents.
⃞ Administration
i) Describes the person’s administrative skills.
⃞ Target-oriented
i) Outlines what motivates the person and his or her preferred style of behaviour when it comes to achieving objectives and how he/she uses the customer database to do this.
⃞ Ability to empathise with the customer’s requirements
i) Outlines the person’s preferred style of communication when drawing attention to customer requirements and how they develop customer relationships.
⃞ Dealing with criticism and assertiveness
i) Describes the person’s style of behaviour when he/she faces situations in which criticism and aggression occur.
⃞ Attitude and response
i) Describes how the person will handle the customer’s requirements in relation to time planning, meeting deadlines and the quality of the work.
⃞ Ingenuity and problem-solving ability
i) Describes how the person will act when he/she has problems to resolve and faces people and task-oriented challenges.
Call Centre Analyses
⃞ Key words
I) A summary of the person’s basic traits.
⃞ Customer focus
i) Information about the person’s style of behaviour when investigating customer requirements and customers’ responses to this.
⃞ Resolving problems
i) A summary of the person’s preferred approach when it comes to resolving problems in order to be effective in the position.
⃞ Perseverance
i) A summary that describes the person’s preferred style of behaviour when it comes to the balance between persistence and sensitivity when dealing with customers.
⃞ Dealing with pressure at work
i) Summary of how the person could respond to situations involving pressure/pressure at work.
⃞ Dealing with aggression and unreasonableness
i) Summary of the most likely response to aggression and customers with unreasonable demands.
⃞ Actively promoting products, services and ideas
i) Summary of the person’s preferred style when it comes to promoting products, services and concepts to customers.
⃞ Conveying information
i) Describes the person’s preferred style of communication.
⃞ Summary
i) The person’s suitability in a Call Centre position. Investigates the strengths and weaknesses.
Training, technical and administrative
⃞ Introduction to training guidelines
i) Introductory paragraph that explains the person’s behavioural characteristics. Both the active and passive traits are discussed, as well as development points.
⃞ Primary areas for development
i) Outlines points for attention that need developing to improve the person’s performance.
⃞ Other possibilities
i) State the person’s other points for attention that can be considered. These will not be named in the primary areas for development category.
⃞ Resolving problems
i) Describes the person’s most likely approach when it comes to resolving problems on which both an interpersonal and a technical/strategic emphasis has been placed.
⃞ Organising the workflow
i) Describes how the person will handle organising everyday tasks and how their behaviour when doing so influences others.
⃞ Deadlines and time allocation
i) When the person faces deadlines, this section describes how this person will handle this.
⃞ Ensuring quality and accuracy
i) The attention that the person pays to quality and accuracy, for both his or her own tasks and those of others.
⃞ Supplying information and providing services
i) Report about the person’s response to the services that other people provide and his or her preferred style of communication.
Basic Style of Behaviour
⃞ Own image – Diagram III
i) Describes the person’s preferred style of working.
⃞ Self-motivation
i) The person’s ability to motivate him/herself.
⃞ Position/main tasks
i) This describes what role best suits the person in terms of behaviour, followed by a summary of behavioural traits.
⃞ Work mask – Diagram I
i) Describes the person’s behaviour in his or her current work situation.
⃞ Behaviour under pressure – Diagram II
i) Explains the changes in behavioural style when the person is placed under a high amount of pressure.
⃞ Motivators
i) Information about what motivates the person and recommendations for the manager in relation to how to optimise his/her performance.
⃞ Introduction to Strength/Weakness analysis
i) Information about what motivates the person and recommendations for the manager in relation to how to optimise his/her performance.
⃞ This person’s strengths at work
i) Information on the person’s value/strength in terms of behavioural strengths.
⃞ This person’s potential limitations
i) Information about what motivates the person and recommendations for the manager in relation to how to optimise this performance.
Tips for this person’s manager/line manager
⃞ Supervision
i) Focuses on supervising the person to optimise performance.
⃞ Motivation
i) Focuses on supervising the person to deliver the best performance.
⃞ Communication
i) Describes the most effective style of communicating with the person to achieve the best result.
⃞ Management
i) Focuses on managing the person to deliver the best performance.
⃞ Support
i) Focuses on supporting the person to optimise performance.
⃞ Delegation of tasks
i) The way in which tasks must be delegated to the person.
⃞ Discipline
i) Focuses on disciplining the person without demotivating him/her.
⃞ Development and potential
i) Focuses on developing the person to optimise performance and their development process.
Career options
⃞ Personal
i) Paragraph describing the person’s behaviour.
⃞ The work environment
i) Describes the person’s style of behaviour at work.
⃞ Career components
i) This section uses the main features of the person’s profile to point out the areas in which the person’s behaviour will prove a good match.
⃞ Your strengths at work
i) Describes the person’s main behavioural strengths.
⃞ Career guidelines
i) Suggestions for positions that are most in keeping with the person’s profile (summary list).
PPA XL has already selected the relevant areas for attention for you for five specific positions so that you can place your order quickly and easily.
The specific positions pre-selected by us are:
-‐ Manager/line manager
-‐ Commercial/sales employee
-‐ Customer service/call centre employee
-‐ Technical/administrative employee
-‐ Public Relations Officer/Account Manager
The PPA XL is a powerful tool for evaluating someone’s behaviour in the work situation in a fast, reliable and objective manner, and for mapping out a person’s key traits.